Sunday, November 29, 2020

What is the Fair Use Review Policy (FURP)?

As part of our commitment to providing excellent quality and reliable support, GDPA has a Fair Use Review Policy on its Data Breach Support Services. The Fair Use Review Policy (or FURP as its commonly referred too) contains usage guidelines for members using GDPA’s Data Breach Support Services to ensure that members use the service reasonably and fairly.

Why has an FURP been implemented?

While we encourage GDPA members to take full advantage of the excellent quality of service and support, we have an obligation to ensure that all paid-up members receive the best possible service at all times.

The application of the FURP ensures that we continue to provide an acceptable standard of service in terms of response times to calls and questions raised by our members.

Does the FURP policy apply to you?

Since our inception, GDPA’s big focus is on ensuring that all our members who are paying for our service are treated equally and get a fair amount of our time and focus to help with their questions and issues. If you are a paid-up member then this FURP applies to you.

What are the FURP limits?

GDPA reserves the right to limit the time our support team spend with any member who is deemed to be taking advantage of this service, which is offered to all members.

Support time over 60 minutes per member, per month, per account. Support which exceeds 15 minutes at any-one-time will be subject to this policy (4 free support tickets x 15 minutes per month), as it may be deemed as training rather than support. All members can book for prepaid video conference/skype support calls via our booking system. CLICK HERE TO BOOK

Why is this FURP here?

In order to provide all members with GDPA support services, we need to limit each support request to 15 minutes. Where further support in the form of training is required, members can book Individual training webinars, chargeable at €80 (ex BRN/ABN/CAN/VAT/ΑΦΜ) per hour. Training calls can be used to interact with GDPA support team who can spend that dedicate time supporting you through the DSAR/Data Breach process and continued use of your active membership account.

Our FURP applies to our members registered on this site It’s designed so that each and every paying user gets fast and reliable support whenever required.

While we don’t want to stop any member seeking support with the GDPA Support Team, we must provide the same level of service to all our members.

Support requests are monitored by GDPA and collated in terms of time and support quality to ensure that all members are treated equally and provided the best ‘value for money’ service possible.

Why is this FURP disclaimer?

The support provided is based on our collective experience over years dealing with data privacy regulations.

The support is offered by the Global Data Protection Agency (GDPA) and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the support offered or the information, products, services, or related graphics presented and/or contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

GDPA will not be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of the support service or for that matter any of our services.

GDPA is an online provider of educational, compliance and/or reference resources, forms and general regulatory and/or legal information relating to Data Protection principles and protocols. GDPA is not a law firm and we do not provide legal advice or represent you in place of a legal representative.

By using GDPA in part or in whole, you are not accessing lawyer/attorney services or legal advice. GDPA’s Products/Services, educational and/or reference resources, forms, and any general information, are not a substitute for the advice of a lawyer/attorney.

You fully understand that by using GDPA, that GDPA provides resources to help you and/or your organisation comply with the General Data Protection Regulation (“GDPR”) and/or other privacy regulations. However your organisation may need to take additional measures to comply with privacy laws.

GDPA makes no claims, promises, or guarantees about the accuracy, completeness or adequacy of our documents templates; assumes no duty of care to any person with respect its document templates or their contents; and expressly excludes and disclaims liability for any cost, expense, loss or damage suffered or incurred in reliance on our document templates, or in expectation of our document templates meeting your needs, including (without limitation) as a result of misstatements, errors and omissions in their contents.

By using GDPA, you are not establishing a lawyer/attorney-client relationship with GDPA or any of its employees, or with any lawyer/attorney. Any information you provide us is not protected by lawyer/attorney-client, though we do maintain a strict policy in protecting your personal data and the information you disclose to us.

In accessing GDPA’s Support Service, you the member assumes responsibility to provide correct and up-to-date information. Inaccuracies in information provided could affect the validity or enforceability of the results generated and/or presented by GDPA. You take sole responsibility for the accuracy of information you provide to GDPA and this website.

Each person’s legal situation is different and complex situations may require legal advice and representation. It is not possible for GDPA and/or this website to identify all situations in which legal representation is recommended, necessary, or desirable. We do not review your documents or any information you input for accuracy or legal sufficiency, draw legal conclusions, provide legal advice or apply the law to the facts of your particular situation.

When in doubt, each member has the obligation to make their own determination as to whether to seek the advice of a lawyer/attorney and/or a data protection officer/data protection auditor. GDPA recommends that when in doubt, all users consider reviewing their data privacy policies and procedures with a lawyer/attorney, supervisory authority, data protection officer or a data protection auditor.

Some jurisdictions have local laws, rules, advisory opinions, guidance, guidelines, and regulations for implementation that may affect the validity of the GDPA and this website. GDPA cannot ensure that the results generated through use of this website will be enforceable or valid in all jurisdictions. Each member assumes the responsibility to seek legal review of their documents.